Solving Problems in Leadership with Michelle Troseth and Dr. Tracy Christopherson

Solving Problems in Leadership with Michelle Troseth and Dr. Tracy Christopherson

Solving problems in leadership is the key to easing the burden of many nurses and healthcare professionals. Burnout is an ongoing issue that many nurses are experiencing. The sad thing is it can happen to anyone’s career.

Long-term stress can cause anyone mental and physical exhaustion. And for the nursing profession, burnout results from their demanding job, nursing shortages, and frequent exposure to human suffering. 

Nurses are witnesses to death and grieving families each day. Add the long work hours, complex patients, workplace drama, and not having effective support or leadership in the workplace can lead to intense burnout.

When you are burnout, you feel helpless, but if you know how to manage it, you can enjoy a successful nursing career. But the question remains, how can we help our healthcare leaders? Is there a way to solve problems in leadership?

Our Guests

In this episode, we would like to introduce you to Michelle Troseth and Dr. Tracy Christopherson, co-founders of MissingLogic. They have more than 60 years of combined healthcare experience.

They also help healthcare organizations and healthcare leaders combat burnout and improve satisfaction through the power of a framework-driven approach founded on Polarity Intelligence.

We talk about how the idea of a single solution to a single problem approach does not always fit the healthcare model and how polarity plays a role in leadership and healthcare dynamics. 


The questions below are some we’d like to tackle. We often go off-topic, so we don’t expect to hit them all. If you have any ideas, please let us know.

Looking forward to our conversation!

These are the questions you had in Calendly. We’ll go off your questions and wherever else our conversation goes. 

  1. Can you give us your nursing experience & background
  2. Based on your experience, speak to us about leadership in healthcare 
    • Why do we need new leadership norms in healthcare?
  3. What are some toxic workplace behaviors/environments that lead to burnout?
  4. What is Polarity intelligence? 
    • How does it benefit hospital organizations and nurse leaders?
    • How do you identify tension in the workplace?

5. How do you guys go about consulting organizations in healthcare?

      • What are the three pillars of a healthy healthcare organization?
        • People, Processes, and Performance. 

6. How do you create dynamic balance in our lives – professionally and personally?


Before we end the show, we have one last question we like to ask all our guests. If you had the opportunity to have a Cup of coffee with anybody one last time, who would it be & why? 

Catch up with Michelle and Dr. Tracy to learn more about solving problems in leadership on their Instagram at @missinglogic_llc and follow them on their Facebook at Missing Logic, LLC. You can also connect with them through their LinkedIn profile at missinglogicllc for more information.

Let’s learn the ways to solve problems in leadership by watching the full episode here 👇



00:00 Introduction
02:00 About Michelle and Tracy
05:46 Importance of healthy leadership in healthcare
09:17 Stressors for nurse managers
12:34 Toxic behavior that leads to burnout
17:23 Polarity Intelligence
21:19 Margins and the mission
24:43 Challenges in union vs nonunion hospital
30:18 Is more nurses ever the solution?
36:21 How healthcare organizations solve problems
37:46 Unit satisfaction and culture
42:31 Characteristics of good leaders
50:22 End Remarks

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